Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of and purchase from Tiqi (“we,” “our,” “us”) via our website, www.tiqi.shop (“Site”). By accessing, browsing, or using the Site, you agree to be bound by these Terms. If you do not agree, you should not use the Site.

1. Eligibility

1.1. By using our Site, you represent that you are at least 18 years of age or accessing the Site under the supervision of a parent or legal guardian.
1.2. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Services

2.1. We curate and sell products sourced from Indian brands, artisans, and manufacturers.
2.2. Product descriptions, images, and pricing are provided for information purposes only. While we strive for accuracy, we do not warrant that descriptions or other content are error-free, current, or complete.
2.3. All product ownership, designs, and trademarks remain with their respective owners and licensors.

3. Pricing and Payment

3.1. All prices are displayed in the local currency relevant to your shipping country (USD, GBP, INR, etc.).
3.2. Prices are subject to change without notice.
3.3. Payment may be made by credit card, debit card, digital wallets, or Cash on Delivery (COD) where available.
3.4. In case of COD orders, our “Try & Pay” policy applies: customers may inspect the product upon delivery and pay only if satisfied with the item’s condition.

4. Orders and Acceptance

4.1. Your order constitutes an offer to purchase; acceptance occurs when we send an order confirmation email.
4.2. We may cancel or refuse any order if fraud, stock unavailability, or errors in product/pricing are suspected.
4.3. In case of order cancellation after payment, refunds will be initiated per our Refund Policy.

5. Shipping and Delivery

5.1. We ship both domestically and internationally. Delivery times vary based on location, customs, and courier services.
5.2. Risk of loss passes to you upon delivery to the provided shipping address.
5.3. Customs duties, taxes, and additional charges may apply for international orders; these are the responsibility of the customer.

6. Returns and Exchanges

6.1. Returns and exchanges are governed by our Return & Exchange Policy, available on the Site.
6.2. Customers must comply with the conditions and timelines specified therein.

7. Intellectual Property

7.1. All content on the Site, including but not limited to logos, text, images, graphics, and design elements, is the property of Tiqi or its licensors.
7.2. You may not copy, reproduce, distribute, or exploit any portion of the Site without prior written consent.

8. User Conduct

8.1. You agree not to misuse the Site, including but not limited to:

Uploading harmful, defamatory, or unlawful content.
Attempting to hack, disrupt, or compromise Site security.
Using the Site for unauthorized commercial purposes.

9. Disclaimer of Warranties

9.1. All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.
9.2. We do not guarantee uninterrupted or error-free operation of the Site.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, Tiqi shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or Site.
10.2. Our total liability for any claim shall not exceed the amount paid for the product giving rise to such claim.

11. Indemnification

11.1. You agree to indemnify, defend, and hold harmless Tiqi, its affiliates, partners, employees, and licensors against any claims, damages, liabilities, and expenses arising from your misuse of the Site or violation of these Terms.

12. Governing Law and Jurisdiction

12.1. These Terms shall be governed by and construed in accordance with the laws of India.
12.2. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

13. Amendments

13.1. Tiqi reserves the right to update or modify these Terms at any time without prior notice.
13.2. The updated Terms will be effective upon posting on the Site. Continued use of the Site constitutes acceptance of the revised Terms.