Privacy Policy

This Privacy Policy (“Policy”) explains how Tiqi (“we,” “our,” “us”) collects, uses, stores, and protects your personal information when you access or use our website, www.tiqi.shop (“Site”). By using the Site, you agree to the practices described in this Policy.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and India’s Digital Personal Data Protection Act (DPDP) 2023.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information (provided by you)

Name, email, phone number, billing/shipping address.
Payment details (processed by secure third-party providers — we do not store full card numbers).
Account information (username, password, preferences).

1.2 Automatically Collected Information

IP address, device details, browser type, operating system.
Cookies, pixels, and analytics data (e.g., browsing patterns, time spent, pages viewed).
Approximate location (where enabled).

1.3 Third-Party Sources

Data received from advertising platforms, social media integrations, and analytics providers.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To provide customer service and handle inquiries.
To personalize your shopping experience and recommend products.
To send transactional updates (order confirmations, shipping notices) and marketing communications (with opt-out options).
To analyze performance, monitor fraud, and improve our Site and services.
To comply with applicable laws and regulations.

3. Legal Basis for Processing (GDPR/UK GDPR)

We process personal data on the following bases:

Performance of a contract (e.g., fulfilling orders).
Legitimate interests (e.g., fraud prevention, improving our services).
Consent (e.g., marketing communications, cookies).
Legal obligations (e.g., tax, accounting, compliance).

4. Sharing of Information

We do not sell your personal data. We may share your data with:

Service providers: payment processors, logistics/courier partners, IT/hosting providers.
Analytics & marketing partners: such as Google Analytics, Meta Ads.
Regulators & authorities: where required by law.
Corporate transfers: in case of merger, acquisition, or restructuring.

5. International Data Transfers

Your data may be transferred and processed outside your country of residence, including in India, the USA, and the UK. We implement safeguards (e.g., Standard Contractual Clauses under GDPR) to ensure adequate protection of your data.

6. Cookies & Tracking Technologies

6.1. We use cookies and similar technologies to operate the Site, enhance user experience, and measure marketing performance.
6.2. You may manage cookie preferences via your browser settings or opt-out mechanisms (where available under GDPR/CCPA).

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by law. For example, order data may be retained for accounting and tax purposes.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Obtain a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal obligations).
Portability: Request transfer of your data to another provider.
Objection/Restriction: Object to processing or request limits on use.
Opt-out: Withdraw consent for marketing at any time.
CCPA (California): Right to know, delete, and opt-out of the sale/sharing of personal data.

To exercise these rights, please contact us at support@tiqi.shop.

9. Data Security

We implement industry-standard safeguards (encryption, secure servers, restricted access) to protect your personal data. However, no method of storage or transmission is 100% secure.

10. Children’s Privacy

Our Site is not intended for individuals under 13 (or under 16 where GDPR applies). We do not knowingly collect data from minors. If collected inadvertently, such data will be deleted.

11. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with the “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Policy.